Backoffice
Backoffice & Fraud Monitoring
The operational control layer: administration, reporting, and rule-based fraud monitoring across your products.
- Velocity rule triggered — assigned to risk team
- Settlement mismatch — resolved & audited
The problem it solves
Products multiply; control must not fragment
Every product added to a platform tends to bring its own admin panel, its own reports and its own blind spots. Gamesolved’s backoffice layer centralises administration, reporting and fraud monitoring across products, so operations, finance and risk teams work from one consistent control surface.
Who it’s for
- Operators consolidating multiple product admin areas
- Platforms needing structured role-based administration
- Risk and payment teams monitoring anomalous behaviour
Capabilities
What the product does
Role-based administration
Granular permissions per function, product and network branch, with separation of duties.
Operational dashboards
Configurable views of activity, balances, exposures and system health.
Reporting engine
Scheduled and on-demand reports across products, exportable and API-accessible.
Fraud monitoring rules
Configurable rule sets flag anomalous patterns — velocity, value, behaviour — for human review.
Case management
Flagged events become cases with assignment, notes, status and resolution history.
Audit logging
Every administrative action recorded with actor, timestamp and before/after state.
Network management
Administration of distributor and agent hierarchies where applicable.
API access
Reporting and administration functions available programmatically for integration.
Workflow
How it works in operation
- 1
Signal ingestion
Activity streams from your products feed the monitoring layer.
- 2
Rule evaluation
Configurable rules score and flag events in near real time.
- 3
Case review
Flagged items are triaged by your team in the case queue.
- 4
Action & audit
Decisions are executed through role-controlled actions, all audited.
Integration options
Adopt it your way
- Native pairing with Gamesolved products
- Event ingestion APIs for third-party and legacy systems
- SSO integration for administrative access
Distribution: Included with Gamesolved platforms or licensed standalone against your existing systems.
Configurable per deployment
- Role model and permission granularity
- Fraud rule sets, thresholds and scoring
- Dashboard composition per team
- Report templates and schedules
Operational advantages
- One control surface across products and teams
- Human-in-the-loop fraud review with full context
- Audit-ready administrative history by default
Security
- Separation of duties enforced in the role model
- Immutable audit logs
- Session policies and IP restrictions for administrative access
- Encrypted data at rest and in transit
Scalability
- Monitoring pipeline scales with event volume
- Reporting workloads isolated from operational paths
FAQ
Frequently asked questions
Rules flag and can optionally hold specific actions pending review, according to your configuration. The design principle is human decision with full context, not opaque automatic bans.
Yes, via the event ingestion APIs. Integration effort depends on the signals your systems can emit; we assess this during technical analysis.
Audit entries are append-only and integrity-protected; administrative users cannot edit or delete history.
Evaluate Backoffice & Fraud with our team
A demo session, an integration discussion or the technical documentation — whatever your evaluation needs first.